DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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SERVICE VISIT

My truck went in for warranty work (air bag) took pictures of truck day before appointment inside and out when I picked my truck up my dashboard and glovebox is broken tech lied said was already brok pictures of truck day before appointment inside and out when I picked my truck up my dashboard and glovebox is broken tech lied said was already broken picture show different! Dan the service manager told me broken parts is part of the warranty process and will not repair. Mike the general manager is useless and won’t even return phone call More

SERVICE VISIT

I have honestly given too much of my time already to this place to list every detail about how horrible this experience was but it needs to be done. And posted EVERYWHERE so other people hopefully don’t fall place to list every detail about how horrible this experience was but it needs to be done. And posted EVERYWHERE so other people hopefully don’t fall victim to this service department.Don’t come here. Avoid at all costs! Why? Because they are shady and attempting to communicate is like pulling teeth. It is a car owners worst nightmare when it comes to experience in the service department.We brought my husbands truck in for a recall on a Saturday morning (one the was scheduled 2 weeks in advance so he would not miss work). They asked if he had any other concerns and he told them he was concerned about a leak. They informed us that would be included in a full inspection that costs $185. My husband agreed so we would have some answers.Picked up the truck 3 days later (after multiple attempts at trying to reach them as the truck is needed for his job-he missed a full day) they told us “the repairs totaled about $6,000” which we declined, as at this point we have read the poor reviews and we’re sick of the lack of communication proving them so. We needed his truck back! We pay the $185 WITHOUT any checklist or quote given and he drives away WITHOUT HEAT IN THE TRUCK. Mind you, this WORKED PRIOR TO BRINGING IT IN. What the he**!!Angry, of course, I call and demand a refund the next morning as we were not given an inspection sheet or quote that we paid almost $200 for and now something is broken. They said to bring the truck back in so they can look at the heat..and that the person who was suppose to have the quote was not in. And that it must be in the process of being “filed”. I told them my husband can’t leave work (he works outside as a contractor) and come up there and when he does find the time he is NOT leaving his truck while you look at it. 2 days later my husband was able to bring it back where they said the blower was broken and it was not their fault. They told us $750 to fix and then by FRIDAY (almost a week later) I finally received an email that was NOT a quote but a parts list (dated on the same day I received it). No labor, no details on what’s exactly wrong, just a quickly thrown together parts list which tells me the never really did an inspection but committed fraud.This isn’t the end for us. We want our money back and an apology because honestly, this was an absolutely disgusting experience and they should be ashamed. I purchased a vehicle from this dealership is 2014 with no issues and even a good experience but this service department seriously lacks in all ways. Avoid at all costs, you’ll thank me later. More

SERVICE VISIT

AVOID THIS DEALERSHIP AT ALL COSTS. I took my vehicle while still under warranty for a check engine light in June 2023, took it back later that month as they did not have the glow pl I took my vehicle while still under warranty for a check engine light in June 2023, took it back later that month as they did not have the glow plugs on hand [common part] and did not get it back until November 2023. Was told vehicle had been detailed inside and out [UNTRUE] as evidenced by all the damage incurred with dings, scratches, and paint chips. Took it back as it was running rough, 2 days later was told 'no problem found' and that they had replaced with a 'next generation engine' [UNTRUE]. 5 days later it is leaking fluid all over my driveway. Has been sitting there since as they try to figure out what is wrong.No commitment to customer satisfaction, honesty, or follow up from the Service Advisor to the Service Director to the General Manager as I have talked with all of them several times. More

SALES VISIT - USED

Don’t expect any customer service at this dump. And if you do have a less-than-optimal experience, just know that they don’t care. They do. Not. Care. I will regret this purchase for a very long ti And if you do have a less-than-optimal experience, just know that they don’t care. They do. Not. Care. I will regret this purchase for a very long time. This experience has scarred me, and when I think about it I get a sick feeling in my stomach. It was discriminatory, predatory and unfair. The number of lies and deceptions I experienced from my salesperson all the way up to the general sales manager and used car sales manager is incredible.Like previous reviewers, I experienced terminable wait times, sarcastic and rude interaction with the team, promises made and not kept. And even when I showed proof that what they were claiming was incorrect (I hesitate to use the word lie...) they did not care. I was also presented with a higher interest rate than I was already approved for at a credit union. The response was “well this is our rate. Take it or leave it.” Fair enough. Such a huge red flag that I disregarded because I was just so ready for the process to be over. Why oh why didn’t I listen to my gut, screaming at me, and walk away? There are so many dealerships around town - just drive right past this one.PS - don't get on here on respond that you're sorry I had such a bad experience, and that I should call your general sales manager. I already screamed at that manipulative shrew. More

Dec 01, 2023 -

Dec 01, 2023 -

SALES VISIT - USED

Awful experience. Constantly misled, told things that weren’t true, and dragged along for an unbearably long process when it came down to purchasing. Wouldn’t recommen Constantly misled, told things that weren’t true, and dragged along for an unbearably long process when it came down to purchasing. Wouldn’t recommend them to anyone. More

Sep 08, 2023 -

SALES VISIT - USED

Terrible service i went in and talked to a sales person he downtalked b lots and said they sell trash and convinced me to shop there so I bought a used car from them and was told that I’m buying it as is s he downtalked b lots and said they sell trash and convinced me to shop there so I bought a used car from them and was told that I’m buying it as is so I just asked for my own comfort what if somthin happens to this car I was told by George fink and his higher up “ we will fix it and get you into a running car in the meantime” he then proceeded to tell me that nothing should happen it’s a good car so I decided I wanted to buy the car he said he would have his service team do a full inspection and detail and I could come get the car the next day so I came back and got the car all was well until I got home and it was leaking coolant within 2 weeks white smoke coming out of my exhaust and my check engine light came on I took it to get looked at and they said there was a problem with the engine so I contacted them back explaining my problem and was told to bring it to them to look at they looked it over and told me I’m going to need a new engine and it would be 6k for a used engine with 110k miles on it and then proceeded to say they can’t do anything to help me I asked to speak to a manager because I had just got the car and that didn’t seem right to me and he told me I should have gotten the car checked out before I bought it even tho they claimed it was being inspected before I paid for the car I was not put into a rental and now I’m stuck with a used car that won’t drive thanks to champion Hargreaves these guys are very unorganized and very unprofessional if I knew that I was being lied to and buying a piece of trash I would have went somewhere else More

SERVICE VISIT

My entire experience was just one line of BS after another. They too 2 weeks just to get me in. They kept my car for almost 3 week to fix the air conditioning and all it was was one excuse after another. They too 2 weeks just to get me in. They kept my car for almost 3 week to fix the air conditioning and all it was was one excuse after another about why their highly trained, certified technician didn't have it ready. It took over a week just to get the parts they needed and they told me up front it might be "a day or two". I could've driven the car around for that week instead of dropping an extra $500 on a rental, but they didn't care. Customer service is not their priority. This is so true, that they have an entire team of BS artists so that you never talk to a technician or a manager, just a bunch of liars wasting your time. No wonder they charge 3 times as much for work that's half as good. More

Jun 30, 2023 -

Jul 01, 2023 -

SERVICE VISIT

Body shop service department worst customer service. Took my vehicle in for insurance body and paint work repairs and also wanted additional paint work done to the vehicle to give it a fresh look as I Took my vehicle in for insurance body and paint work repairs and also wanted additional paint work done to the vehicle to give it a fresh look as I like to keep my vehicles looking good and the male service advised stated my vehicle is 13 years old and he seamed to have no interest in working on my vehicle. I guess the dealership and owner is making to much money and don't need any more business. More

Jun 20, 2023 -

Jun 20, 2023 -

SALES VISIT - USED

If I could give a negative star, I would. Had a terrible experience here many years ago and it took everything I had to go back. But I chose to, and thought MAYBE would be better since they h Had a terrible experience here many years ago and it took everything I had to go back. But I chose to, and thought MAYBE would be better since they had the car I wanted at a price I was alright with. HUGE mistake. Salesman didn’t call back with quote when said he would, when he did he knocked $250 off. I get there to do paperwork and wrong bank on insurance, everything had wrong address and took FOREVER to get into the finance office. Fast forward three days, and my brakes are squeaking like crazy and the TPS is on and losing lots of air. Called and called, left voicemails and no response/ had to finally call the service manager who got me in. They “fixed” it by sealing my rim and buffing rotors. Made me call AND pay for an Uber to a friends house. Well, my rim is indeed not fixed as only light was back in within 48 hits. Called back Holly; and I’m here 2 weeks later still waiting for the return call on what the solution is… and NOW…. My car won’t connect to any devises, screen is black with “DEVICE CONNECTION” error: never again. Do not go here. Selling used bad cars is a xxxx shame. More

SALES VISIT - NEW

I had to get my Yukon fixed for service. It took forever and I understand that but I needed my vehicle to go on vacation. Well after a week the car was still not fixed. It is a 2021 and w It took forever and I understand that but I needed my vehicle to go on vacation. Well after a week the car was still not fixed. It is a 2021 and was under warranty. I was told to rent a vehicle and go on vacation and that I would be reimbursed. I did and went on vacation. I rented a similar vehicle to what I owned and when I got back I turned in the rental bill $1600.00 for the week. The service manager took my reciet for the rental to turn it in. After 3 more weeks I received a check for $414.00 with no explanation. I have tried to call several times to get an answer why I only received $414.00 not $1600.00. I am still waiting for the answer. Not Happy More

May 26, 2023 -

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