DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

61 Reviews

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SALES VISIT - USED

These people are utterly disgusting. They will screw you over I bought a vehicle from them. The extended warranty was to be included in the vehicle price. They snuck it in and lied at th They will screw you over I bought a vehicle from them. The extended warranty was to be included in the vehicle price. They snuck it in and lied at the last minute, and when I called them about it, they laughed me out. the door told me they’d be glad to remove the warranty for the car. I bought from my 18-year-old child. I’m already a widow. He is my only kid there is no husband there is no father. These people knew that, and they took such advantage of me, and then laughed about it so if you were specially if you were under privileged like I am and in a situation where you are alone, they will take 100% advantage of you and they do not care about you and they will laugh at you. These are horrible. Disgusting people please save yourself and do not walk onto their lot and if you do just tell them you read my review . More

Mar 26, 2024 -

SALES VISIT - USED

NO! These guys are scam artists, stay away from this company. Deceptive marketing practices that are likely illegal. These guys are scam artists, stay away from this company. Deceptive marketing practices that are likely illegal. More

Jan 11, 2024 -

SALES VISIT - USED

I felt like there was very high pressure and I ended up with a car I hate and I am just stuck with it till i get the loan paid down I tried to return it in less than 24 hours and was told no possible way i with a car I hate and I am just stuck with it till i get the loan paid down I tried to return it in less than 24 hours and was told no possible way it has already been in the shop for over a month and i still have to drive it to Nashville to have the turbocharger fixed i havent even own this car for four months I will never give my business to rock-royal oaks again and i will advise everyone to stay clear of this place. More

Jan 11, 2024 -

SALES VISIT - USED

Company uses bait and switch, and other scams to lure and take advantage of disabled and low income people. Service is horrible for repairs. Don't buy here! take advantage of disabled and low income people. Service is horrible for repairs. Don't buy here! More

May 23, 2022 -

SALES VISIT - USED

Recent truck purchase has turned out to be very bad decision. Took word of salesman as to vehicle condition. SHOULDN'T HAVE! To many things wrong to list. I drove 1 hour 40 minutes to get thus truck. S decision. Took word of salesman as to vehicle condition. SHOULDN'T HAVE! To many things wrong to list. I drove 1 hour 40 minutes to get thus truck. Should have kept right on driving! More

Apr 15, 2021 -

SALES VISIT - USED

Went to look at a 2018 Kia Sportage and after driving we wanted to talk about buying it. But before signing we had a question about one of the tires because in multiple spots the tires tread was lifting. Th wanted to talk about buying it. But before signing we had a question about one of the tires because in multiple spots the tires tread was lifting. The manager came in and had a attitude from the start and looked at us and said “I’m giving you this vehicle for pretty much whole sale” and “we inspect our vehicle well”. When my husband showed him the issue he looked at my husband and said “if it was a safety issue I would have to fix it but this isn’t a safety issue”. After this we decided to take our business somewhere else. He was rude and disrespectful! We have very small children we have to worry about also. I didn’t want anything taken off the price just wanted a simple tire fixed. But he put his pride in front of his customer service so he lost a deal. Plus it was listed for 17,500 and when he did the papers he made it 17,900. So I will never step foot in there again or buy a vehicle from them!! More

Jan 12, 2021 -

SALES VISIT - NEW

Very amazing place and great people. Taylor Ballard helped me out a ton and got me just the car I wanted and gave me a great deal. helped me out a ton and got me just the car I wanted and gave me a great deal. More

Sep 24, 2020 -

SALES VISIT - NEW

Tyler was an amazing help. It was one of the best experiences I've had when buying a new car. I highly recommend Royal Oaks experiences I've had when buying a new car. I highly recommend Royal Oaks More

Feb 28, 2020 -

SALES VISIT - NEW

I Highly Recommend Royal Oaks to anyone looking for a vehicle. My husband passed away about a year ago, car shopping was a new experience for me. Zeke Snell and Mark Mitchell went out of their way to fi vehicle. My husband passed away about a year ago, car shopping was a new experience for me. Zeke Snell and Mark Mitchell went out of their way to find just what I was looking for.they did not pressure me into anything, When they found my vehicle, they took time to explain everything about the vehicle, Zeke set my phone up , my radio, it was a wonderful experience in purchasing a vehicle that I would not want anyone to miss out on. If your looking for a new or used vehicle go to ROYAL OAKS, THE BEST!! More

SALES VISIT - NEW

Royal oaks worked for 2 weeks to find the exact car I wanted. They did not give up, even though I was about to. Thanks wanted. They did not give up, even though I was about to. Thanks More

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