Royal Oaks Chevrolet Cadillac - CarGurus (2024)

I actually looked at a different Mini Cooper that was advertised online over a month ago and inquired but got no response. Second time I inquired about a different vehicle I received a call from a nice sales associate. She seemed very interested in selling me a car but by that time we changed our mind about buying a car. It was because of the sales associates that I give the dealer a high rating. More people like that needed.

I was dealing with Julia on a truck bit my end fell thru they understood told me if I needed help to let her know

I asked for price and pics. 3 different people emailed me, 2 of which said they were the internet sales manager. The other 1 finally sent pics 2 day later. Their post said , "accepting offers". Could never get any direction regarding a minimum bid, or purchase price. Went to another dealer and had a wonderful purchase experience . Their loss for not providing requested info.

The Dealer was very helpful, however I decided to fly to Michigan and purchased up there. The docs fees, government fees is what lost the deal. I understand paying fees but they can be a bit excessive.

Timely responses. Accommodating and cooperative.

They gave me great aid, esp. Joe.I rate them highly.Thanks

Helped me in deciding what to do. Thanks

Went to look at a 2018 Kia Sportage and after driving we wanted to talk about buying it. But before signing we had a question about one of the tires because in multiple spots the tires tread was lifting. The manager came in and had a attitude from the start and looked at us and said “I’m giving you this vehicle for pretty much whole sale” and “we inspect our vehicle well”. When my husband showed him the issue he looked at my husband and said “if it was a safety issue I would have to fix it but this isn’t a safety issue”. After this we decided to take our business somewhere else. He was rude and disrespectful! We have very small children we have to worry about also. I didn’t want anything taken off the price just wanted a simple tire fixed. But he put his pride in front of his customer service so he lost a deal. Plus it was listed for 17,500 and when he did the papers he made it 17,900. So I will never step foot in there again or buy a vehicle from them!!

Responsive by email and phone.

I went to dealer to look at cars with my daughter. We ask the price for this car would not tell us. Took it for a drive. No A/c. Tired to get us to buy a newer car. Nobody would give us a price. Went inside to get a price told me it was 13xxx then said he would sale it for 10000 and some hundreds. Then he writes on a piece of paper 15,999 mark line trough it and started telling me how much a month. I did not ask that. Told him the car was on car gurus. for 10900. He said that was a dealer site for dealers. It was almost 2000 dollars over high price. They called later asked if I talked to my bank. I said no. Wasn't going to. I am not buying a car from someone that lies and try to take avange of me and my daughter. I have bought cars from them before. I won't go back after the way things went.

Helpful.Just not interested.

Great buying experience. The staff was helpful and friendly. Thanks for a great truck!

Great staff

The dealership made contact with me by email twice including 5 days after I had already test drove the vehicle.

Very responsive. I did not buy the car, but they provided all the information I asked for!

Prompt to reply.

Car was sold but contacted quickly

Polite and willing to go the extra mile to help me get into the vehicle of my choice

They were very helpful in my decision

The car had front and damage and was in rough shape. When I came to look at the car no one seem interested to show it to me so I went over it myself. The online personal was very pleasant to work with but the report said no accident reported but was obviously damaged

The jeep we drove 75 miles to look at was already sold. They are attempting to find a similar one for me. Stephon, our salesman, was very nice and helpful. I don't feel like management was working with him for us. I already had one bad experience with this dealership, I hope history isn't repeating itself.

got back to me right away.

Did not end up buying from here but Stephon was very good and we will go back to him for our next purchase .

The sales rep was pretty good but the car however did not reflect the price for it's condition as it was mechanically flawed. So the customer service was good but the listing wasn't.

While they never replied to my request through cargurus.com some time later I was in town to pick up some stuff from Harbor Freight and I drove over and looked at this truck and found it on their back row. While it had a lot of issues after three days and them addressing the major drivability issue we came to an agreed price. I found Mark the general manager to be understanding and Chris in the shop closed the deal in the test drive after he addressed my main concern. It was its tow rating of 11,200 pounds that made the old high mileage truck of interest. It is in the body shop for new windshield, side swipe and rust issues but just to pull an old tractor to antique tractor shows I am hopeful of the deal. I understand the sales staff is there to sell high end vehicles not low margin scrap iron. :)

I spoke with Daniel Boone before I came I drove from StLouis to Kentucky. He kept me informed and any questions I had he answered them. I got a Chevy Tahoe 2007 and I love the truck. The rating here had me nervous but I wouldn’t hesitate to do business with them again

Love this car!

Courtney contacted me set up appointment to go look at vehicle. Was introduced to Stephen Vernelson worked out a deal drove home in a FJ Cruiser. Stephen was very professional and a pleasure to deal with. Would recommend him to anyone looking for an honest no nonsense salesman.

Ben Green helped get me the truck I wanted at the price I could afford

Great people to deal with

Drove 20 hours round-trip with 8.5 month pregnant wife to buy $52K GMC truck (1GT42XCY0HF143089). Dealer was aware that I was traveling a long way and was asked more than once to disclose any issue that the truck may have. Admittedly, it seemed like a great deal but I was ensured that the truck had been thoroughly inspected and serviced. Turns out the truck had a ton of salt corrosion that any reasonable buyer of a $52K truck would want to be made aware of. This wasn't normal surface rust for a northern truck; it was significant corrosion on structural parts of the frame. Looks like a 10+ year old truck from northern MI or NY. Truck is still for sale and price has actually been increased. Truck's condition wasn't their fault but failure to disclose it when asked was. Used car manager failed to answer my call or return voicemail; sales rep apologized and disclaimed knowledge. Disappointed my time and money was needlessly wasted.

The Dealership contacted me promptly. I got the vehicle for under 2000 less than was priced on cargurus. If i could give 10 stars on this sale i would. Ben was a great salesman and helped give directions back onto the highway.God is awesome all the time! Royal Oaks Chevolet Cadilac Thank you so much!!!

Responded quickly

I received an email to come view '03 Dodge Ram 2500 and when I arrived I was informed it was sold. I get on a moment ago and not only is it not shown as sold, the price is raised by almost $2500. Is the truck there or not? Is it $5700 or over 8k?

Well they keep side stepping me I ask for a picture they have still yet to send one to me they want me to call.. how is that going to help me SEE what this car looks like

Drove all the way to Paducah from Jackson, TN. I spoke to the woman who called me at 4:30 yesterday evening and she said today would be great to see it. All i needed to do was come in and ask for Steve. She didn’t even check the system when I asked her to if that’s the case because they sent it off to auction yesterday morning!!!!!! When we arrived the salesman said it was gone. He went in to check with the manager to see what could be done. I even went in and showed them where I had called yesterday. They just looked at me and said “well that’s what happens in the car business, it can be crazy and. confusing. “ Then he offered to give me some gas money. I laughed and walked out. They didn’t apologize. Didn’t say well we have X that you could look at and we will make you a deal on that. They just said that’s what happens.

I asked for more info on a vehicle and was responded to almost immediately, I also texted the dealership and recieved the same promp response. I talked with Kortney thru text and set up a test drive and Dave Johnson was my salesman. Thank You Royal Oaks staff for your help. A special Thank You to Dave Johnson for the great deal and making the process seem fast and easy. Would definitely return and recommend royal oaks to any looking for a vehicle.

The dealer was prompt, friendly, and courteous in responding to my questions concerning this vehicle, however the vehicle history concerns me.

I thought the sales lady I dealt with was really rude. She told me that they were not willing to negotiate and that the price listed is their bottom dollar! Price was adjusted on here and she wouldn't reply to my test messages.

They contacted me promptly. Going by there this week to test drive. Hopefully, we can make a deal.

Great experience!! Helpful and friendly..I bought the vehicle

Very helpful. Great customer service.

Very professional and prompt response

outstanding all the way service

The salesman would not discuss any change to the list price. He even made up a story about his manager yelling at him about the inquiry. They did not respond to my inquiry through CarGurus or a direct email. I had to call them about the car before I got any response.

Dealer was quick to wait on me. The dealer representative was very honest about the condition of the car that I was interested in.

Dave Johnson was very helpful and honest in negotiations. We came away with a great automobile.

Great people great place hope to get my future truck there.

Car started out at $2622. Price went down to $2000. Needs transmission work ad says. Contacted them and the price was now $5000. They now say this car went to auction. Told me it takes three days to remove from computer sites. Eight days later car is still on computer sites. Wait a minute, I was told this car went to auction. Either someone is feeding me a line, or they have no clue what is going on at this business. Is this anyway to run a car dealership? Do car dealers take a class how to lie, deceive, potential customers? Makes me wonder.

Was impressed with how quickly they contacted me. Was not able to purchase a vehicle from their inventory this time, but will not hesitate to make the drive to see one of their vehicles if it meets what I am looking for in our next vehicle purchase. Very helpful staff.

Although the vehicle I was interested in had already sold they responded quickly & were very helpful!

They were polite and courtesy

good

Called and was given all the information that I asked for. Very honest and forth coming with the main issue of the vehicle. Didn't buy due to issues but will consider buying from them in the future b

Starr is very helpful

Received a call from them telling me that the vehicle I was inquiring about had been moved to auction the night before. I give two stars because they returned my call and said that they would notify me if anything came that fit my criteria.

They have emailed me several times

They didn't have the vehicle that I drove all the way down there to look at. Very angered that it was not taken out of the listings. And that I didn't get a response from them to let me know it was sold. I have been contacted now after going down there to find out that it was sold. They did offer to look for another deal like the one I missed out on but, I've already bought one.

I have bought i vehicle a few years ago a grand cherokee. 3 yeats old . Before i left the lot i noticed smuggs on the paint . The sale person and shop manager told me it would wash off. They even washed it for me . Wet you couldnt see the smudges becasue they were in the clear coat. After i got home two days later i called and the sale manager told me there was nothing he could do the vehicle was mine. Thats not the best part when we were negotiating the price . I had a length of term and monthly payment I wanted to be at. They kept trying to add months to the term to get the payment i wanted . After it was said and done the paper work i signed showed the terms and everything looked good. 2 years later i tradednit in on a new vehicle , the sale manager at the other car lot asked what o owed on the jeep.i told him the interest rate i had pmus the amount fi anced and the terms . Guess what i was wrong about all of them. The finance manager at royal oaks lied . I have never forgotten it . If i would have known this listing was for them i wouldnt have tried to contact them. The best part is they didnt even email me back .

Good experience with my purchase they make sure your happy and stay late to get the deal done

I was in contact with them thru the week. Saturday morning when I was getting around to leave they called to tell me that the truck was sold. They didn't have to let me know. That was very cool in my book.

I offered this dealer 5,000. They told me there price was firm, less than 24 hours they dropped the price to 5,800. I would've liked a email with a update. I have since emailed them again. No response. I didn't like the communication.

It took then ten day to get back to me and bye then the truck was gone.

I was raised being told if you cannot say anything good about it you do not say nothing at all.

Zach Dixon was very helpful and knowledgeable about this 2015 Mustang.helped me get a great deal although I didn't get what I wanted out of my trade in. Cant complaint though as this was a overall positive experience,especially since I don't like dealing with dealerships usually. The car, so far,is great.

Kept the price a moving target up- made a claims he made a couple of insignificant changes and raised price $1,000. I would NEVER contact or do business with this dealer

I came to buy the car for the price they had listed it for and ended up needing to be in the shop. I didn't wanna spend $16000 total and the listed price was still $13000 to put more money into it. They shouldn't put cars out to sell that needs work done to it. Brakes, rotors, sensors, and what else more that I didn't know of until I put it in the shop my self. Kind of disappointed.

Haley, Melissa, Robbie and Brian all did a great job in getting me in my dream Caddy. Great service from start to completion and all were very accommodating. Love my new SRX. I would recommend Robbie for your next car and Brian to seal the deal. Great folks to work with. Keep up the good work and thanks to Royal Oaks.

call back next day

Salesman Bo Sutton has tried to help but just could not find anything

I had the Best experience with Royal Oaks aka The Rock and Jeff Duncan.

Very upfront and honest. I dealt with Robbie and got exactly what was described over the phone and on the internet.

purchased from them and had a very good experience with them