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Our success is your success
We call all of our employees Partners for a reason – we do what we do because of you. Our focus is our people and we provide opportunities to develop your skills, further your career, and achieve your personal and professional goals.
Baristas
Our baristas are responsible for
- Delivering legendary customer service
- Providing quality beverages and food products
- Maintaining a clean and comfortable work environment
We’d love to hear from people with
- High levels of energy and enthusiasm
- The ability to work as part of a positive team
- Passion and commitment
Shift Supervisors
Our shift supervisors are responsible for
- Assisting the store manager in executing store operations during shifts
- Directing partners to various workstations to ensure Starbucks standards are met
- Executing store operations and assisting trainees
We’d love to hear from people with
- A minimum of 1 year customer service in a retail environment
- High levels of energy and enthusiasm
- Strong interpersonal skills and the ability to work in a team who are responsible, passionate and committed.
Assistant Store Managers
Our assistant store managers are responsible for
- Assisting the store manager in executing store operations
- Supervising a team of store partners to create and maintain the Starbucks Experience
- Ensuring customer satisfaction and product quality
- Supporting the store manager in implementing company programs
We’d love to hear from people with
- Two years of progressively responsible related experience, including one year of customer service experience
- Strong organisational, interpersonal and problem solving skills
- The ability to manage effectively in a fast-paced environment
Store Managers
Our store managers are responsible for
- Leading a team of store partners to maintain the Starbucks Experience
- Managing the overall operation of the store including supervising and directing the workforce and making staffing decisions
- Ensuring customer satisfaction and product quality
- Managing the store’s financial performance, safety and security
We’d love to hear from people with
- Three years of progressive responsibility related experience, including one year of supervisory experience
- Strong organisational, interpersonal and problem solving skills
- The ability to manage effectively in a fast-paced environment
- Strong leadership skills and the ability to coach and mentor team partners
At Starbucks, we embrace diversity and create a place where each of our partners can be themselves. We always treat each other with respect and dignity. If you’re looking for a challenging role in a fun, fast paced environment, Starbucks could be the place for you.
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Diversity at Starbucks
Aside from extraordinary coffee, Starbucks has made a business out of human connections, community involvement and the celebration of cultures. We’re committed to upholding a culture where diversity is valued and respected. So it’s only natural that as a guiding principle, diversity is integral to everything we do.
At Starbucks we define
diversity in the form of an equation.
Diversity =
Inclusion + Equity +
Accessibility
Inclusion
Human connection & engagement
Equity:
Fairness & justice
Accessibility:
Ease of use & barrier free
Our company-wide diversity strategy focuses on four areas: partners, customers, suppliers and communities.
Partners
(our employees)
We seek out and engage partners who are as diverse as the communities we serve. Focusing on partner development by educating and engaging our partners.
Customers
We extend the Starbucks Experience to all customers, recognising and responding to their unique preferences and needs. Ensuring an exceptional customer experience by connecting with our customers in a culturally relevant way.
Communities
We support and invest in local neighbourhoods and global communities through strategic partnerships and economic development opportunities that deepen our ties with the communities we serve.
Suppliers
We are a trusted and welcoming company for suppliers through our supplier diversity program that works to increase our pipeline of minority- and women-owned suppliers.
Starbucks is dedicated to creating a workplace that values and respects people from diverse backgrounds, and enables its employees to do their best work. We honour the unique combination of talents, experiences and perspectives of each partner, making Starbucks’ success possible.
As such we expect our partners to act with a spirit of kinship, tolerance and humanity towards all customers, making our brand welcoming to everyone.
Learning & Development
Barista Basics
Training Program
The Barista Basics Training Program provides the initial training for a newly hired barista on essential skills and the knowledge required of the barista role at Starbucks Coffee Australia. Through the use of simple and intuitive tools, skills are taught through one-on-one and on-the-job training. It is a highly effective learning experience for a new barista that quickly enhances confidence and competence in delivering the Starbucks Experience.
Shift Supervisor
Training Program
The Shift Supervisor Training Program focuses on the basics of people management: supervisory skills, floor supervision, cash controller responsibilities, ensuring the delivery of the Starbucks Experience and more. This program includes training on a shift supervisor’s responsibilities for running a shift and the additional responsibilities for supporting the store manager in running an effective store. The program uses a combined delivery method of one-on-one, eLearning and on-the-job training.
Retail Management
Training Program
(Assistant Store Manager or Above)
The Retail Management Training Program is designed to help prepare for the first six months in a management role within Starbucks Coffee Australia. It contains information on effective management practices and includes topics on problem solving, improving performance, and managing the Starbucks Experience, labour, inventory and maximising business outcomes. The program uses a combined delivery method of one-on-one and in-store application.
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